Paying By Check Or Money Order
We understand that no matter how secure a website can be, some people do not feel comfortable ordering online with a credit card. For this reason we accept checks or money orders. If you would like to order with one of these payment options you must call 800.883.1838 and speak with one of our representatives. Regular shipping rates apply for phone orders, checks and money orders.
Ordering Over The Phone
If you prefer ordering over the phone, give us a call at 800.883.1838 and speak with one of our knowledgeable representatives. Regular shipping rates do apply for phone orders. You may call to make an order that you will pay by check or money order. You will need to mail the check as we do not currently do not process electronic checks.
To update your personal information or reset your password, go to My Account and log in with your email address and your password. Your account is automatically created the first time you place an order. In this section you can view and edit your billing and shipping information as well as review previous orders.
If your order is missing a STE #, apt. # or has an incorrect address, UPS charges a $5.00 fee. We will pass that $5.00 fee on to you so PLEASE verify your shipping address before placing your order and remember suite numbers if any to avoid a $5 wrong address charge.
If we are out of stock on a particular item we will ship the in stock items first and ship the out of stock items to you when they arrive in our warehouse at no additional shipping charge to you.
For Returns – Before you send back your product you must call us for an RMA # within 30 days of receipt of your product. Let us know if there was a problem with your order. Once we receive the product back your credit card will be refunded within a week. Your cooperation will make sure the processing of your refund is handled quickly and easily. A copy of your original invoice must be included.
For shipping errors or delivery problems, please call customer service number at 800.883.1838.
You must return your product with a copy of your original invoice or it will not be accepted. All unopened returned products must be in original condition and packaging; otherwise, additional charges may be applied.
Once you acquire an RMA number, Return the product using your preferred shipping method to:
Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. We will issue a credit to the credit card used for the original purchase on your return or in some cases store credit.
Some orders are offered with free shipping, so please be aware that if you return one of these orders, our actual outbound shipping costs will be deducted from your return refund. If a product arrives damaged, or we made an error, we will pay to return the item to us and send a replacement to you. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.
Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Iowa, Louisiana, Minnesota, Missouri, Nebraska, Nevada, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, Texas, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.*
*Laws and the states that we are able to ship to are changing all the time. If you not see your state listed here, please contact us and we will do our best to make arrangements for you.